I Personal Space
– Two arms-length from patient
– Unobstructed path from room

II Minimize Triggers
– Stay calm
– “Open” body language
– Body positioning

III Verbal Contact
– Identify lead communicator
– Introduce yourself
– Provide reassuring statements

IV Be Concise
– Use simple language
– Repeat message
– Set limits, offer choices and alternatives
– Allow time to process

V Identify Goals
– Wants/feelings

VI Active Listening
– “What I’m hearing you say is…”

VII Agree
– Build empathy
– Don’t argue

VIII Set Limits
– Be reasonable and respectful
– Clear expectation, choices and consequences

IX Offer Choices
– Offer acts of kindness (food or drink)
– Identify choices/alternatives to escalation for patient

X Debrief
– Discuss events with staff or others
– Allow the patient to describe what happened in their own words

What if the patient is non-verbal?
– Proactively identify lead and mode of communication
– Use visuals, communication device (i.e. iPad) etc.

NeurAbilities Healthcare is the premier provider of neurological, behavioral and neurodevelopmental services in New Jersey and Pennsylvania, offering comfort, hope and answers that transform the lives of individuals of all ages, and their families.

Our Mission

To transform the lives of patients through precision medicine, behavior sciences, and therapeutic treatments with compassion, dignity, and respect.

Our Vision

To provide hope and achieve positive outcomes for those we serve.

P: 856 346 0005 F: 855 266 6180

Our Core Values

  • Compassion
  • Collaboration
  • Integrity
  • Excellence
  • Joy

Notice of Privacy Practices

NOTICE: This website is for informational purposes only and is not intended as medical advice or as a substitute for a patient/physician relationship.

NeurAbilities is committed to creating a culturally diverse, inclusive and collaborative community for patients and their families, employees and associates where each person is celebrated and has a sense of equal belonging. See our DEI Statement Page for more information.

NeurAbilities Healthcare does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein. This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the Acts, Title 45 Code of Federal Regulations part 80, 84, and 91.

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